ALL Waterpik Misting Massage Shower Heads are now individually tested for quality

QUESTION:I had placed above order with you a week ago. I have received all 3 showerheads, but it appears that they have been used before or returned? All three heads had water inside the head as well as packing.

Can you please let me know what is happening here? Also all boxed were sort of repacked.

ANSWER: The Misting Massage by Waterpik is a product which has been returned by a number of our customers in the past because of quality problems. Waterpik no longer offers this item and does not offer an equal replacement under their warranty. We therefore quality test 100% of these items to ensure they are in proper working order before they are shipped.

All items are from unopened packages and have not been returned from a consumer. We hope the product meets your expectations.